Privacy Policy
Saoji Digital Solutions
Last updated: 24 October 2026
1. Overview
Saoji Digital Solutions offers digital products such as Excel templates, Canva templates, e-books, and other downloadable resources. This policy explains how we handle refund and cancellation requests for purchases made through our website.
2. Information We Collect
Depending on how you use our website, we may collect the following categories of information:
- Contact information: Your name, email address, and any contact details you provide.
- Order information: Products purchased, order numbers, transaction references, purchase dates, and order status.
- Payment information: Payment status and transaction details supplied by our payment provider. Full card details are generally handled by the payment provider rather than stored directly by us, depending on the payment method.
- Messages and support requests: Information you include when contacting us about a product, payment, or delivery issue.
- Technical information: Information such as IP address, browser type, device information, and website activity where collected by our hosting, security, or analytics tools.
- Cookie information: Information collected through cookies or similar technologies, depending on the tools enabled on our website and your preferences.
Please do not send passwords, full payment card details, or other unnecessary sensitive information through our contact form or email.
3. How We Use Your Information
We may use personal information for the following purposes:
- To process orders and payments.
- To deliver purchased digital products and provide download access.
- To respond to questions and provide customer support.
- To investigate duplicate payments, failed delivery, suspected fraud, and technical issues.
- To maintain, secure, and improve our website and services.
- To maintain business, accounting, tax, and transaction records where required.
- To send promotional communications only where permitted and, when required, with your consent.
- To comply with applicable laws and protect our legitimate business interests.
4. Payments and Third-Party Services
Payments made through our website may be processed by third-party payment providers. These providers may collect and process payment information under their own privacy policies and terms.
We may also rely on service providers for website hosting, email delivery, security, customer support, analytics, or digital product delivery, where applicable.
We share personal information with service providers only as reasonably necessary for the relevant service, subject to applicable legal requirements. Please review the privacy policies of the relevant providers for details about their practices.
5. Cookies and Similar Technologies
Our website or its service providers may use cookies and similar technologies to maintain website functionality, improve security, remember preferences, and understand website usage.
The types of cookies used depend on the features and services enabled on our website. Where required by law, we will request consent before using non-essential cookies or tracking technologies.
You may be able to manage cookies through your browser settings and, where available, our cookie preference controls. Disabling certain cookies may affect some website features.
6. Data Sharing and International Transfers
We do not sell personal information to third parties for their own independent marketing purposes.
We may disclose information to service providers, payment processors, professional advisers, regulators, or public authorities when reasonably necessary to provide our services, meet legal obligations, prevent fraud, or protect rights and security.
Because our website may use hosting or other service providers located in different countries, personal information may be processed or transferred internationally. Where required, we will use appropriate safeguards for such transfers.
7. Data Security and Retention
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
No method of transmitting or storing information online can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, recordkeeping, dispute resolution, and legal compliance. Retention periods depend on the type of information and applicable requirements.
8. Your Privacy Rights
Depending on your location and the laws that apply, you may have rights to request access to, correction of, or deletion of your personal information, object to or restrict certain processing, receive a copy of certain information, or withdraw consent where processing is based on consent.
To make a privacy request, contact us using the details in the Contact Us section. We may need to verify your identity before responding.
Some information may need to be retained to comply with legal obligations, resolve disputes, or establish or defend legal claims. Your rights and available remedies depend on applicable law.
9. Children's Privacy
Our website is intended for people who can legally use the website and make purchases under the laws that apply to them.
We do not knowingly collect children’s personal information in circumstances where doing so would violate applicable law. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter and take appropriate action.
10. External Links
Our website may contain links to third-party websites or services. Those websites operate under their own privacy policies and practices.
We encourage you to review the privacy information provided by third parties before sharing personal information with them.
12. Contact Us
Business: Saoji Digital Solutions
Website: https://saojidigitalsolutions.com/
Support email: saojidigitalsolutions@gmail.com
You can also contact us through our Contact Us page with questions or requests relating to personal information.
Saoji Digital Solutions
Digital templates, dashboards and guides for creators and professionals. All products are delivered digitally.
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